GDPR

Your GDPR rights

AgentForge fully complies with the European General Data Protection Regulation (GDPR). Here you'll find everything you need to know about your rights and how we protect them.

Your rights under GDPR

The European General Data Protection Regulation (GDPR) guarantees you the following rights regarding your personal data.

Art. 15 GDPR

Right of access

You can request at any time a copy of all personal data we process about you, including the purposes and categories of data.

Art. 16 GDPR

Right to rectification

If your data is inaccurate or incomplete, you have the right to request its immediate correction.

Art. 17 GDPR

Right to erasure

The 'right to be forgotten' allows you to request the deletion of your personal data when it's no longer needed or you've withdrawn consent.

Art. 20 GDPR

Data portability

You can receive your data in a structured, machine-readable format (JSON/CSV) and transfer it to another provider.

Art. 21 GDPR

Right to object

You can object to the processing of your data for direct marketing or legitimate interest purposes.

Art. 18 GDPR

Restriction of processing

In certain cases you can request that we restrict the processing of your data, retaining it without further processing.

How we process your data

We process personal data only on the basis of specific legal grounds provided by the GDPR. Here is an overview of the bases we rely on.

Contract performance

Account creation, service provision, payment processing

Legitimate interest

Service improvement, security, fraud prevention

Consent

Newsletter, marketing communications, analytics cookies

Legal obligation

Invoice retention, response to competent authorities

Retention periods

Your data is retained for the time necessary for the stated purposes.

Account dataAccount duration + 30 days
Usage data24 months
Payment data10 years (fiscal obligation)
Marketing emailsUntil consent is withdrawn
Security logs12 months
Backups90 days

How to submit a request

To exercise one of your GDPR rights, contact us by email or through our contact form. We will respond within 30 days.

Contact our DPO

Our Data Protection Officer is available to answer any questions about privacy and the processing of your personal data.

privacy@agentforge.solutions